Shipping Policy
1. Shipping Coverage:
- We ship within Kuwait only
- Free shipping on all orders above 20.000 KWD
2. Processing Time:
- Orders are processed within 1-2 business days
- Orders placed on weekends or holidays will be processed the next business day
3. Delivery Time:
- Standard delivery: 4-7 business days
- Delivery times may vary during peak seasons or holidays
4. Delivery Method:
- Cash on delivery (COD) available
- Our delivery partner will contact you to arrange delivery time
- Please ensure someone is available to receive the order
5. Delivery Address:
- Please provide accurate and complete delivery address
- We are not responsible for delays due to incorrect addresses
- Address changes after order confirmation may cause delays
6. Order Tracking:
- You will receive order confirmation via email
- Tracking information will be provided when available
7. Failed Delivery:
- If delivery fails due to customer unavailability, additional delivery charges may apply
- Please do not refuse delivery as it may cause processing delays
8. Damaged Items:
- Please inspect your order upon delivery
- Report any damage within 24 hours of delivery
- We will arrange replacement for damaged items at no extra cost
9. Shipping Restrictions:
- Some remote areas may have extended delivery times
- We reserve the right to use alternative shipping methods when necessary
Contact for Shipping Inquiries: kuwait-info@smart-kids.me